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Troubleshooting Guide

This guide provides solutions for common issues that may arise when working with the PulseCRM platform.

Common Issues​

Authentication Issues​

JWT Token Errors​

  • Symptom: Invalid token or token expiration errors
  • Solution:
    1. Verify token expiration
    2. Check token format
    3. Ensure proper token storage
    4. Validate token signing key

Session Management​

  • Symptom: Unexpected logouts or session issues
  • Solution:
    1. Check session timeout settings
    2. Verify cookie configuration
    3. Validate session storage
    4. Check for CORS issues

API Integration​

Rate Limiting​

  • Symptom: Too many requests errors
  • Solution:
    1. Implement request throttling
    2. Use caching where appropriate
    3. Optimize API calls
    4. Implement retry logic

Data Synchronization​

  • Symptom: Data inconsistencies between systems
  • Solution:
    1. Check webhook configurations
    2. Verify data mapping
    3. Monitor sync logs
    4. Implement error recovery

Performance Issues​

Slow Page Load​

  • Symptom: Pages taking too long to load
  • Solution:
    1. Check network requests
    2. Optimize bundle size
    3. Implement code splitting
    4. Use performance monitoring

Memory Leaks​

  • Symptom: Increasing memory usage over time
  • Solution:
    1. Check component cleanup
    2. Monitor event listeners
    3. Optimize state management
    4. Implement proper unmounting

Debugging Tools​

Frontend Debugging​

  • Chrome DevTools
  • React Developer Tools
  • Redux DevTools
  • Performance profiler

Backend Debugging​

  • Logging tools
  • APM solutions
  • Database profiling
  • Network monitoring

Error Handling​

Client-Side Errors​

  • Implement error boundaries
  • Log client errors
  • Show user-friendly messages
  • Track error metrics

Server-Side Errors​

  • Use structured logging
  • Implement retry logic
  • Monitor error rates
  • Set up alerts

System Health Checks​

Database Health​

  • Connection pool monitoring
  • Query performance
  • Index optimization
  • Backup verification

API Health​

  • Endpoint monitoring
  • Response times
  • Error rates
  • Service availability

Recovery Procedures​

Data Recovery​

  1. Identify data loss
  2. Check backup availability
  3. Execute recovery plan
  4. Verify data integrity

Service Recovery​

  1. Identify service issue
  2. Execute failover if needed
  3. Restore service
  4. Verify functionality

Monitoring and Alerts​

Setting Up Alerts​

  • Configure error thresholds
  • Set up notification channels
  • Define escalation paths
  • Monitor alert effectiveness

Performance Monitoring​

  • Track key metrics
  • Set up dashboards
  • Monitor trends
  • Configure alerts

Best Practices​

Prevention​

  • Regular system checks
  • Proactive monitoring
  • Performance testing
  • Security audits

Documentation​

  • Keep logs organized
  • Document incidents
  • Update procedures
  • Share knowledge

Support Resources​

Internal Support​

  • Technical documentation
  • Knowledge base
  • Support tickets
  • Team communication

External Support​

  • Vendor documentation
  • Community forums
  • Professional support
  • Training resources